Privacy Policy

1. Introduction

At EQ BOX, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

2. Information We Collect

When you place an order with us, we collect:

• Personal Information: Full name, phone number, delivery address, and area/location
• Order Details: Product selection, customization preferences, and special requests
• Payment Information: Processed securely through MyFatoorah (we do not store credit card details)
• Communication: WhatsApp messages, emails, and other correspondence with us

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your order status and delivery
• Provide customer support and respond to inquiries
• Send order confirmations and updates
• Improve our products and services
• Comply with legal obligations

4. Data Storage & Security

• Your order information is stored securely in our systems (Google Sheets with restricted access)
• We use industry-standard security measures to protect your data
• Payment processing is handled by MyFatoorah using secure encryption
• We retain your information for as long as necessary to fulfill orders and comply with legal requirements
• Access to customer data is limited to authorized personnel only

5. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Delivery Partners: To deliver your order to the provided address
• Payment Processor: MyFatoorah for secure payment processing
• Service Providers: Third parties who assist in operating our business (e.g., production partners)
• Legal Requirements: When required by law or to protect our legal rights

All third parties are required to maintain the confidentiality of your information.

6. Cookies & Tracking

Our website may use cookies and similar technologies to improve your browsing experience. You can control cookie settings through your browser preferences.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• File a complaint if you believe your privacy rights have been violated

8. WhatsApp Communications

We may communicate with you via WhatsApp for order updates, customer service, and delivery coordination. By providing your phone number, you consent to receive messages via WhatsApp. You can opt out at any time by informing us.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services constitutes acceptance of any changes.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: support@buyeqbox.com
• Instagram: @eqbox.kw